Product Information

This page provides guidance to help you understand the details on our product listings and make confident purchasing decisions. We aim to keep all product information accurate, clear, and up to date.

Product Descriptions

Product descriptions give you a clear overview of each item — key features, specifications, and what the product is designed to do. Descriptions are based on information provided by manufacturers or suppliers and are reviewed for accuracy before publishing.

Wording may occasionally be updated to reflect product improvements or supplier changes.

Images and Visual Representation

Product images aim to accurately represent the item being sold. Minor variations in colour, finish, packaging, or design may occur due to manufacturing updates, lighting conditions, or screen display settings.

Where multiple images are shown, they may depict different angles, uses, or variations of the same product.

Specifications and Compatibility

Specifications, measurements, and compatibility information are included on individual product pages where available.

You are responsible for confirming that a product is compatible with your device, system, or intended use before placing an order. If you are unsure, contact us before purchasing and we will be happy to help.

Variations and Options

Some products are available in different variations — size, colour, model, or configuration. Available options are displayed on the product page at the time of purchase.

Please check that you have selected the correct variation before completing your order. We are unable to exchange items ordered in the wrong variation where the item has been opened or used.

What's Included

Where applicable, product listings state what is included in the package. Accessories, cables, or additional items shown in images are not included unless explicitly stated in the product description.

Safety and Usage

Please follow all usage instructions and safety guidance provided with the product or by the manufacturer.

For electrical and electronic products:

  • UK mains-powered products operate at 230V AC with a Type G (three-pin) plug. Check compatibility before use with non-UK power sources.
  • Use products only as intended by the manufacturer.
  • Follow all care and safety instructions supplied with the product.

FIDMAT24 Tech Market is not liable for damage, injury, or loss arising from improper use, failure to follow manufacturer instructions, or use in conditions outside those specified.

Availability and Stock

Product availability is shown on each product page and may change without notice due to demand or supplier updates.

If a product becomes unavailable after your order is placed, we will contact you promptly and offer an appropriate resolution — including a full refund if preferred.

Pricing and Currency

Prices are displayed in your selected currency. All UK prices include VAT where applicable. Shipping costs and any additional charges are calculated and displayed at checkout before you confirm your order.

For orders delivered outside the United Kingdom, customs duties, import taxes, or local charges may be applied by the destination country's customs authority upon arrival. These charges are outside our control and are the responsibility of the recipient. We recommend checking your local import regulations before placing an international order.

Warranty and Returns

Warranty coverage and return eligibility vary by product and are set out in full in our:

If you have a question about a specific product's warranty or your right to return, get in touch and we will advise you directly.

Further Help

If you have a question that isn't answered here, our FAQ page covers the most common queries about orders, shipping, and returns. You can also contact us directly — we aim to respond within one business day.

Browse our full range of tech accessories →

Last updated: June 2026