Privacy policy
Privacy Policy
Last updated: 27 June 2026
Your privacy matters. This policy explains what data we collect when you visit or shop at fidmat24techmarket.com, why we collect it, who we share it with, and what rights you have over it.
We have tried to write this in plain English. If anything is unclear, email us at info@fidmat24.com.
Who We Are
Fidmat24 Tech Market is a UK-registered sole-trader business. For the purposes of UK data protection law, we are the data controller — meaning we decide how and why your personal data is used.
| Business name | Fidmat24 Tech Market |
| Address | 82A James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom |
| info@fidmat24.com | |
| Website | fidmat24techmarket.com |
What We Collect About You
Depending on how you interact with us, we may collect:
Identity and Contact Information
- Your name
- Email address
- Delivery and billing address
- Phone number (where provided)
Order and Transaction Information
- What you bought, when, and for how much
- Payment method used (we do not store your card number — that is handled by our payment processor)
Technical and Usage Data
- Your IP address
- Browser type and device
- Which pages you visited and how long you spent on them
- How you arrived at the site (e.g., from a search or an advert)
Marketing Preferences
- Whether you have opted in to receive emails from us
- Which communications you have opened or clicked
Customer Service Records
- Messages, complaints, and support requests
We do not collect sensitive personal data (such as health information, ethnicity, or religious beliefs). We do not knowingly collect data from children under 16.
How We Get Your Data
Directly From You
When you place an order, create an account, sign up to our mailing list, or contact us.
Automatically
Through cookies and tracking tools as you browse the site. See our Cookie Policy for full details.
From Third Parties
From platforms we use to run the business — Shopify, payment processors, and our analytics and fulfilment providers — where those platforms share data back with us in connection with your order or visit.
Why We Use Your Data
We use your data to:
- Process and fulfil your orders, including arranging delivery and handling returns
- Send you order confirmations, dispatch notifications, and delivery updates
- Manage your account and respond to support requests
- Send you marketing emails — but only if you have opted in
- Understand how the site is being used and improve it
- Detect and prevent fraud
- Meet our legal obligations
The Legal Basis (UK GDPR)
UK data protection law requires us to have a legal basis for using your data. Here is ours:
| What We Do | Legal Basis |
|---|---|
| Processing your order and arranging delivery | Contract — necessary to fulfil what you have ordered |
| Keeping financial records | Legal obligation — HMRC requires us to keep these for 7 years |
| Preventing fraud, improving the site | Legitimate interests — balanced against your rights |
| Sending marketing emails | Consent — you can withdraw this at any time |
| Non-essential cookies | Consent — managed via our cookie banner |
Who We Share Your Data With
We do not sell your data. We share it with third parties only where necessary to run the business:
To Fulfil Your Order
Our fulfilment and logistics partners need your name and delivery address to get your order to you.
To Process Payment
Payment processors handle transactions securely. We do not see or store your full card number.
To Run the Store
Shopify hosts our store and processes data on our behalf. Our email marketing platform (Klaviyo) handles our communications.
To Understand Site Performance
Analytics tools (such as Google Analytics) help us see how the site is performing. This data is aggregated and does not identify you individually.
If Required by Law
We will share data with authorities if required by a court order or legal obligation.
All our third-party partners are required to handle your data securely and only use it for the specific purpose it was shared for.
Data Outside the UK
Some of our third-party providers operate outside the UK. Where we transfer your data internationally, we make sure appropriate safeguards are in place — such as the UK International Data Transfer Agreement (IDTA) or equivalent contractual protections.
How Long We Keep Your Data
| Data Type | How Long We Keep It |
|---|---|
| Order and transaction records | 7 years (HMRC requirement) |
| Customer account data | While your account is active, plus 3 years after your last order |
| Marketing consent records | Until you unsubscribe or we no longer need them |
| Customer service correspondence | Up to 3 years after the matter is resolved |
When data is no longer needed, we delete or anonymise it.
Your Rights
Under UK GDPR, you have the right to:
Access Your Data
Request a copy of what we hold about you.
Correct Your Data
Ask us to fix anything inaccurate or incomplete.
Delete Your Data
Ask us to erase your data where we no longer have a lawful reason to keep it.
Restrict How We Use It
Ask us to pause or limit our use of your data in certain situations.
Data Portability
Get a copy of your data in a machine-readable format.
Object to Processing
Object to us using your data for marketing or where we rely on legitimate interests.
Withdraw Consent
Where we process your data on the basis of consent, you can withdraw that consent at any time — it will not affect anything we did before you withdrew.
How to exercise these rights
Email us at info@fidmat24.com. We will respond within one month. No charge applies. We may ask you to verify your identity before acting on a request.
Cookies
We use cookies to make the site work, remember your preferences, and understand how visitors use it. For a full breakdown of which cookies we use and how to manage them, see our Cookie Policy.
How We Keep Your Data Safe
We use HTTPS encryption, access controls, and reputable third-party platforms to protect your data. That said, no internet transmission is 100% secure — we take reasonable steps but cannot offer an absolute guarantee.
Children
Our site is not aimed at children under 16 and we do not knowingly collect data from them. If you think we have collected a child's data by mistake, contact us at info@fidmat24.com and we will delete it promptly.
Complaints
If you are unhappy with how we have handled your data, contact us first at info@fidmat24.com. We take all complaints seriously and will respond promptly.
If you are not satisfied with our response, you can complain to the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Changes to This Policy
We may update this policy from time to time. When we do, the new version will be published here with a revised date. We recommend checking back periodically, especially if you shop with us regularly.
Questions?
Contact us at info@fidmat24.com — or by post at:
Fidmat24 Tech Market
82A James Carter Road, Mildenhall, Suffolk, IP28 7DE
United Kingdom
Phone: +44 330 133 2315