Privacy policy

Privacy Policy

Last updated: 1 November 2026

Your privacy matters. This policy explains what data we collect when you visit or shop at fidmat24techmarket.com, why we collect it, who we share it with, and what rights you have over it.

We have tried to write this document in plain English. If anything is unclear, email us at info@fidmat24.com.

Who We Are

Fidmat24 Tech Market is a UK-registered sole-trader business. For the purposes of UK data protection law, we are the data controller, meaning we decide how and why your personal data is used.

Business name

Fidmat24 Tech Market

Address

82A James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom

Email

info@fidmat24.com

Website

fidmat24techmarket.com

What We Collect About You

Depending on how you interact with us, we may collect:

Identity and Contact Information

  • Your name

  • Email address

  • Delivery and billing address

  • Phone number (where provided)

Order and Transaction Information

  • What you bought, when, and for how much

  • Payment method used (we do not store your card number, because our payment processor handles it)

Technical and Usage Data

  • Your IP address

  • Browser type and device

  • Which pages you visited and how long you spent on them

  • How you arrived at the site (e.g., from a search or an advert)

Marketing Preferences

  • Whether you have opted in to receive emails from us

  • Which communications you have opened or clicked

Customer Service Records

  • Messages, complaints, and support requests

We do not collect sensitive personal data (such as health information, ethnicity, or religious beliefs). We do not knowingly collect data from children under 16.

How We Get Your Data

Directly From You

When you place an order, create an account, sign up to our mailing list, or contact us.

Automatically

We also collect information through cookies and tracking tools as you browse the site. See our Cookie Policy for full details.

From Third Parties

From platforms we use to run the business (Shopify, payment processors, and our analytics and fulfilment providers), where those platforms share data back with us in connection with your order or visit.

Why We Use Your Data

We use your data to:

  • Process and fulfil your orders, including arranging delivery and handling returns

  • Send you order confirmations, dispatch notifications, and delivery updates

  • Manage your account and respond to support requests

  • Send you marketing emails, but only if you have opted in

  • Understand how the site is being used and improve it

  • Detect and prevent fraud

  • Meet our legal obligations

The Legal Basis (UK GDPR)

UK data protection law requires us to have a legal basis for using your data. Here is ours:

What We Do

Legal Basis

Processing your order and arranging delivery

Contract: necessary to fulfil what you have ordered

Keeping financial records

Legal obligation: HMRC requires us to keep these for 7 years.

Preventing fraud, improving the site

Legitimate interests: balanced against your rights

Sending marketing emails

Consent: you can withdraw this at any time.

Non-essential cookies

Consent: managed via our cookie banner.

Who We Share Your Data With

We do not sell your data. We share it with third parties only where necessary to run the business:

To Fulfil Your Order

Our third party partners who fulfil and deliver your order need your name, delivery address and phone number (where provided) to get your order to you.

To Track Your Parcel

Our third party partner for order tracking receives your order's tracking number so it can show you where your parcel is.

To Process Payment

Payment processors handle transactions securely. We do not see or store your full card number.

To Run the Store

Our third party partners host our store, process data on our behalf and handle our email communications.

To Collect and Show Reviews

Our third party partner for product reviews receives your name, email address and order details when we ask you for a review.

To Understand Site Performance

Analytics tools from our third party partners help us see how the site is performing. We use this data in aggregate, but it may include your IP address and cookie identifiers. We also use advertising tools from our third party partners to measure how our adverts perform. Our cookie banner lets you accept or decline analytics and advertising cookies.

If Required by Law

We will share data with authorities if required by a court order or legal obligation.

All our third party partners are required to handle your data securely and only use it for the specific purpose it was shared for.

Data Outside the UK

Some of our third party partners are based outside the UK, including in China, Canada and the United States. When your data leaves the UK, we use legal safeguards, such as the UK International Data Transfer Agreement, to protect it.

How Long We Keep Your Data

Data Type

How Long Do We Keep It?

Order and transaction records

7 years (HMRC requirement)

Customer account data

While your account is active, plus 3 years after your last order

Marketing consent records

Until you unsubscribe or we no longer need them

Customer service correspondence

Up to 3 years after the matter is resolved

When data is no longer needed, we delete or anonymise it.

Your Rights

Under UK GDPR, you have the right to:

Access Your Data

Request a copy of what we hold about you.

Correct Your Data

Ask us to fix anything inaccurate or incomplete.

Delete Your Data

Ask us to erase your data where we no longer have a lawful reason to keep it.

Restrict How We Use It

Ask us to pause or limit our use of your data in certain situations.

Data Portability

Get a copy of your data in a machine-readable format.

Object to Processing

You can object to us using your data for marketing or where we rely on legitimate interests.

Withdraw Consent

If we process your data based on consent, you can withdraw it at any time. This will not affect anything we did before you withdrew.

How to exercise these rights

Email us at info@fidmat24.com. We will respond within one month. No charge applies. We may ask you to verify your identity before acting on a request.

Cookies

We use cookies to make the site work, remember your preferences, and understand how visitors use it. For a full breakdown of which cookies we use and how to manage them, see our Cookie Policy.

How We Keep Your Data Safe

We use HTTPS encryption, access controls, and reputable third party platforms to protect your data. That said, no internet transmission is 100% secure. We take reasonable steps but cannot offer a guarantee.

Children

Our site is not aimed at children under 16, and we do not knowingly collect data from them. If you think we have collected a child's data by mistake, contact us at info@fidmat24.com, and we will delete it promptly.

Complaints

If you are unhappy with how we have handled your data, contact us first at info@fidmat24.com. We take all complaints seriously and will respond promptly.

If you are not satisfied with our response, you can complain to the Information Commissioner's Office (ICO):

  • Website: ico.org.uk

  • Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Changes to This Policy

We may update this policy from time to time. When we do, the new version will be published here with a revised date. We recommend checking back periodically, especially if you shop with us regularly.

Questions?

Contact us at info@fidmat24.com or by post at:

Fidmat24 Tech Market

82A James Carter Road, Mildenhall, Suffolk, IP28 7DE

United Kingdom

Phone: +44 330 133 2315