FAQ
Frequently Asked Questions
About Fidmat24 Tech Market
Who are Fidmat24 Tech Market?
Fidmat24 Tech Market is a UK-based online store founded in 2026, specialising in affordable, quality technology accessories. We work with trusted global fulfilment partners to deliver tech essentials directly to customers worldwide.
Ordering & Payments
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details to complete your purchase.
What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment methods available at checkout, including Shop Pay.
Can I modify or cancel my order?
Contact us immediately if you need to modify or cancel your order. We'll do our best to accommodate your request if the order hasn't been processed yet. Orders are typically processed within 1–3 business days.
Products & Compatibility
Are your products compatible with UK plug sockets and voltage?
Most of our products are USB-powered or use universal voltage (100–240V), making them fully compatible with UK standards. Where a product requires a specific plug type or voltage, this is noted in the product description. If you're unsure, contact us before purchasing.
Do your products come with a warranty?
Yes, all products are covered by a minimum 12-month warranty against manufacturing defects. If you experience a fault within the warranty period, contact us with your order number and a description of the issue and we'll arrange a replacement or refund.
Shipping & Delivery
How long does shipping take?
Delivery times vary by region:
- UK: 10–20 business days (standard) or 3–5 days (express)
- Europe: 15–25 business days (standard) or 5–10 days (express)
- North America: 15–25 business days (standard) or 7–12 days (express)
- Rest of World: 20–35 business days (standard) or 10–20 days (express)
Orders are processed within 1–3 business days before shipping. Delivery times are estimates and may vary due to customs processing, carrier schedules, or peak demand periods.
How much does shipping cost?
We offer free standard shipping on all orders. Express shipping options are available at checkout for an additional fee.
Why did my order arrive in multiple packages?
Orders containing multiple items may ship from different warehouse locations to ensure faster delivery. Each package will have its own tracking number sent to your email.
Can I change my shipping address after placing an order?
Contact us immediately if you need to change your shipping address. We'll update it if your order hasn't been dispatched yet. Once shipped, we cannot modify the delivery address.
Tracking & Order Status
Do you provide tracking information?
Yes, every order includes a tracking number sent to your email within 24–48 hours of dispatch. You can track your order using the link in your shipping confirmation email.
Why is my tracking not updating?
Tracking information can take 24–72 hours to appear in the carrier's system after dispatch. During transit, updates may be infrequent depending on the carrier and route. If your tracking hasn't updated for several days beyond the expected timeframe, contact us with your order number.
Delivery Problems & Delays
What if my order hasn't arrived?
If your order hasn't arrived within the expected delivery timeframe, please contact us within 30 days of your order date with your order number. We'll investigate and help resolve the issue. Orders are considered lost after 21 business days without delivery confirmation.
What if my order arrives damaged?
Please contact us within 48 hours of delivery if your order arrives damaged. Include your order number and photos of the damage, and we'll work to resolve the issue quickly.
Returns & Refunds
What is your return policy?
We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, contact us within 30 days of delivery to initiate a return. Items must be returned in their original condition and packaging.
How do I request a refund?
Contact our support team at info@fidmat24.com with your order number and reason for the refund. We'll provide instructions on how to proceed. Refunds are typically processed within 5–10 business days of receiving the returned item.
Customs, VAT & International Orders
Do I have to pay customs fees for international orders?
International orders may be subject to import duties, taxes, or customs fees determined by your country's customs authority. These charges are the buyer's responsibility and are not included in our product or shipping prices.
Do prices include VAT?
Prices displayed on our store are inclusive of VAT for UK customers. International customers may see prices excluding local taxes, which may be applied at checkout or upon import depending on your country's regulations.
Privacy & Data
How do you handle my personal data?
We take your privacy seriously. Your personal data is used solely to process and fulfil your order and is never sold to third parties. For full details, please read our Privacy Policy available in the footer of our website.
Customer Support
How can I contact you?
Email us at info@fidmat24.com. We respond to all enquiries within 24–48 hours, Monday to Friday.
Still need help?
If you can't find the answer you're looking for, don't hesitate to reach out to our support team. We're here to help!
