Last updated: 2 July 2026
This FAQ page answers common questions about orders, processing, delivery, tracking, returns, refunds, payments, taxes, customs and customer support. Fidmat24 Tech Market is a UK-based sole-trader online retailer of practical tech accessories and smart gadgets.
1. What does Fidmat24 Tech Market sell?
Fidmat24 Tech Market sells practical technology accessories and smart gadgets for work, travel, study, home offices, gaming setups and everyday digital life. Product ranges may include wireless chargers, charging cables, phone holders, computer accessories, USB hubs, headphones, earbuds, webcams, lighting, smart home accessories and productivity gadgets.
2. Where is Fidmat24 Tech Market based?
Fidmat24 Tech Market is based in the United Kingdom.
Business address:
Fidmat24 Tech Market
82A James Carter Road
Mildenhall
Suffolk
IP28 7DE
United Kingdom
Email: info@fidmat24.com
Phone: +44 330 133 2315
Website: www.fidmat24techmarket.com
3. Do you offer free standard shipping?
Yes. Fidmat24 Tech Market currently offers free standard shipping on eligible orders to the destinations listed in our delivery information. No minimum order value applies unless stated otherwise at checkout or during a specific promotion.
4. How long does order processing take?
Orders are usually processed within 1–3 business days after payment confirmation.
Processing includes order review, payment verification, supplier processing, packaging and handover to the delivery carrier. Processing time is separate from delivery time. Delivery estimates begin once the order has been dispatched.
Orders placed on weekends or UK public holidays are normally processed on the next available business day.
5. How long does delivery take?
Estimated delivery times are calculated from the date of dispatch and refer to business days only.
| Region | Estimated Standard Delivery Time |
|---|---|
| United Kingdom | 10–18 business days after dispatch |
| Republic of Ireland | 12–20 business days after dispatch |
| Europe / EU | 15–25 business days after dispatch |
| North America | 15–25 business days after dispatch |
| Rest of World | 20–35 business days after dispatch |
Delivery times are estimates and may vary depending on the product, destination, supplier location, courier service, customs processing, public holidays, peak retail periods, local delivery conditions or delays outside reasonable control.
6. Which delivery option is available?
Fidmat24 Tech Market currently offers standard delivery only. Available delivery estimates are shown at checkout and in our Shipping Policy.
7. Will I receive tracking information?
Where tracking is available, tracking details will be sent to the email address provided at checkout after the order has been dispatched. Please allow up to 72 hours after dispatch for tracking links to update in the carrier or tracking provider system.
You can also use the order tracking page where available: Track Your Order.
8. Why has my order arrived in separate parcels?
Products may be dispatched from different supplier locations depending on product availability and destination. Items in the same order may sometimes arrive separately or at different times, each with its own tracking information where tracking is available.
9. Do you ship internationally?
Yes. Fidmat24 Tech Market ships to the United Kingdom and international destinations, subject to product availability, carrier coverage and destination restrictions. International delivery times vary by destination, product type, supplier location, carrier service and customs processing.
10. Will I have to pay customs, import duties or taxes?
Fidmat24 Tech Market does not currently add a separate tax charge at checkout unless stated otherwise at checkout or required by law.
For orders delivered outside the United Kingdom, the order may be subject to customs duties, import taxes, VAT, handling fees or other local charges. These charges are set by local authorities and are the responsibility of the customer or recipient where applicable. We recommend checking local import rules before placing an international order.
11. Can I change my delivery address after placing an order?
Please contact info@fidmat24.com as soon as possible if you need to update your delivery address. If the order has not yet been processed or dispatched, Fidmat24 Tech Market will do its best to update the address. If the order has already been dispatched, it may not be possible to redirect the shipment.
12. What should I do if my order has not arrived?
If your order has not arrived within the estimated delivery window for your destination, please contact info@fidmat24.com or phone +44 330 133 2315. Please include your order number, delivery country and the email address used at checkout so the enquiry can be reviewed promptly.
13. What should I do if my item arrives damaged, faulty or incorrect?
Please contact info@fidmat24.com as soon as possible. Include your order number, a clear description of the issue and photographs or videos where relevant. Fidmat24 Tech Market will review the issue and offer a suitable resolution in line with published policies and applicable consumer rights.
14. What is your returns policy?
Fidmat24 Tech Market offers a 30-day return window on eligible items from the date of delivery. Please contact us before returning any item. Do not send items back without contacting us first. The correct return address and instructions will be provided where applicable.
Full details are available in our Returns and Refund Policy.
15. Are all items eligible for return?
Some items may not be eligible for return depending on the product type, condition or reason for return. Items may not be eligible if they are used, damaged after delivery, missing parts, personalised, hygiene-sensitive or returned outside the allowed return period. Statutory rights are not affected.
16. How long do refunds take?
Once a return or refund request has been reviewed and approved, refunds are processed to the original payment method within 14 days where applicable. The time for funds to appear in your account may vary depending on your bank, card provider or payment provider.
17. Can I cancel my order?
Please contact info@fidmat24.com as soon as possible if you wish to cancel an order. If the order has not yet been processed or dispatched, cancellation may be possible. If it has already been dispatched, you may need to follow the returns process after delivery.
18. What payment methods do you accept?
Available payment methods are displayed at checkout and may include major credit and debit cards, PayPal, Klarna or other payment options where available. Please check the checkout page for the current payment options for your location.
19. Is my payment information secure?
Payments are processed through secure payment providers via Shopify checkout. Fidmat24 Tech Market does not store full card details.
20. How do I contact Fidmat24 Tech Market?
Email: info@fidmat24.com
Phone: +44 330 133 2315
Address: 82A James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom
Please include your order number if your enquiry is about an existing order. We aim to respond within 24–48 hours on business days, Monday to Friday, excluding UK public holidays.
21. Where can I find your policies?
Please read the relevant policy before placing an order or requesting support.