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Contact Fidmat24 Tech Market

Last updated: 2 July 2026

Have a question about an order, product, delivery, return, refund, privacy request or store policy? Please contact Fidmat24 Tech Market using the details below.

Fidmat24 Tech Market is a UK-based sole-trader online retailer of practical technology accessories and smart gadgets.

Email and Phone Contact

Email: info@fidmat24.com

Phone: +44 330 133 2315

Email is the preferred way to contact the store. We aim to respond within 24–48 hours on business days, Monday to Friday, excluding UK public holidays.

Response times may be longer during weekends, UK public holidays, peak retail periods or periods of unusually high enquiry volume.

What to Include in Your Message

To help review your enquiry efficiently, please include the following where relevant:

Your full name
Your order number, if your enquiry relates to an existing order
The email address used at checkout
The delivery country, if your enquiry relates to shipping
A clear description of your question or issue
Photographs, screenshots or tracking details where applicable

Order, Tracking and Delivery Enquiries

If your enquiry relates to an order or delivery, please check your order confirmation and dispatch email first. Where tracking is available, tracking details will normally be sent by email after dispatch.

Please allow up to 72 hours after dispatch for tracking links to update in the carrier or tracking provider system.

You can also use the order tracking page where available: Track Your Order.

If your order has not arrived within the estimated delivery window for your destination, please contact info@fidmat24.com with your order number and delivery country.

Region	Estimated Standard Delivery Time
United Kingdom	10–18 business days after dispatch
Republic of Ireland	12–20 business days after dispatch
Europe / EU	15–25 business days after dispatch
North America	15–25 business days after dispatch
Rest of World	20–35 business days after dispatch

Delivery times are estimates and may vary depending on the product, destination, supplier location, courier service, customs processing, public holidays, peak retail periods, local delivery conditions or delays outside reasonable control.

Processing Time

Orders are usually processed within 1–3 business days after payment confirmation.

Processing includes order review, payment verification, supplier processing, packaging and handover to the delivery carrier. Processing time is separate from delivery time. Delivery estimates begin once the order has been dispatched.

Customs, Import Duties and Taxes

Fidmat24 Tech Market does not currently add a separate tax charge at checkout unless stated otherwise at checkout or required by law.

For orders delivered outside the United Kingdom, the order may be subject to customs duties, import taxes, VAT, handling fees or other local charges. These charges are set by local authorities and are the responsibility of the customer or recipient where applicable.

Returns and Refunds

Please do not return any item before contacting the store first. Return instructions and the correct return address will be provided after the request has been reviewed.

For return and refund questions, contact info@fidmat24.com with your order number and a short explanation of the issue.

Full details are available in the Returns and Refund Policy.

Damaged, Faulty or Incorrect Items

If an item arrives damaged, faulty or different from what you ordered, please contact info@fidmat24.com as soon as possible.

Please include your order number, a description of the issue and clear photographs of the item and packaging where possible.

Product Questions

If you have a question about a product before purchasing, please email info@fidmat24.com and include the product name or product page link.

Product information is based on supplier-provided specifications and available product details. If clarification is needed, Fidmat24 Tech Market will review the available information before responding.