Order Support

Last updated: 2 July 2026

This Order Support page provides guidance for customers who have already placed an order with Fidmat24 Tech Market. It explains order confirmation, processing, delivery, tracking, changes, cancellations, missing items, returns, and customer support.

Contacting Order Support

For order-related enquiries, please contact:

Email: info@fidmat24.com

Phone: +44 330 133 2315

Please include your order number, the email address used at checkout, and a clear description of your enquiry. We aim to respond within 24–48 hours on business days, Monday to Friday, excluding UK public holidays.

Order Confirmation

Once your order has been successfully placed, you will receive an order confirmation email. This email confirms that we have received your order and includes your order number and purchase details.

If you do not receive an order confirmation, please check your spam or junk folder before contacting us.

Order Processing

Orders are usually processed within 1–3 business days after payment confirmation.

Processing includes order review, payment verification, supplier processing, packaging, and handover to the delivery carrier. Processing time is separate from delivery time. Estimated delivery times begin once your order has been dispatched.

Orders placed on weekends or UK public holidays are normally processed on the next available business day. During periods of high demand, supplier disruption, public holidays, or courier disruption, processing may take slightly longer.

Shipping Coverage

Fidmat24 Tech Market ships to the United Kingdom and selected international destinations, subject to product availability, carrier coverage, and destination restrictions.

Estimated Delivery Times

Estimated delivery times are calculated from the date of dispatch and refer to business days only.

Region	Estimated Standard Delivery Time
United Kingdom	10–18 business days after dispatch
Republic of Ireland	12–20 business days after dispatch
Europe / EU	15–25 business days after dispatch
North America	15–25 business days after dispatch
Rest of World	20–35 business days after dispatch

Delivery times are estimates only and may vary depending on the product, destination, supplier location, courier service, customs processing, public holidays, peak retail periods, local delivery conditions, or delays outside our reasonable control.

We do not currently offer Express Shipping, same-day delivery, next-day delivery, or guaranteed 3–5 business day delivery.

Tracking Your Order

Where tracking is available, tracking information will be sent by email once your order has been dispatched. Please allow up to 72 hours after dispatch for tracking information to update in the carrier or tracking provider's system.

If tracking information has not updated after this period, please contact us with your order number.

Changes or Cancellations

If you need to request a change or cancellation, please contact us as soon as possible after placing your order. If the order has not yet been processed or dispatched, we will do our best to help. Once an order has been processed or dispatched, changes or cancellations may no longer be possible.

Missing, Incorrect, or Damaged Items

If your order arrives with missing, incorrect, damaged, or faulty items, please contact us as soon as possible at info@fidmat24.com or phone +44 330 133 2315. Include your order number, a clear description of the issue, and photographs or video evidence where applicable.

Returns and Refunds

Returns and refunds are handled in accordance with our Returns and Refund Policy. Please review the policy before submitting a return request, as eligibility conditions and timeframes apply.

Warranty and Faulty Products

Information regarding warranty coverage and faulty products can be found on our Warranty Information page.

International Orders and Customs

For orders delivered outside the United Kingdom, customs duties, import taxes, VAT, handling fees, or other local charges may apply. These charges are set by local authorities and are the responsibility of the customer or recipient where applicable. Customs processing may also affect delivery estimates.