Warranty Information

Our Warranty Commitment

FIDMAT24 Tech Market is committed to supplying products that meet acceptable standards of quality, safety and performance. This Warranty Information page explains how warranty coverage applies to purchases made through our online store and how it interacts with statutory consumer rights.

This policy applies to customers worldwide and does not limit or exclude any rights that cannot be lawfully restricted under applicable consumer protection laws.

Manufacturer Warranty

Some products sold by FIDMAT24 Tech Market may be covered by a manufacturer warranty. Where applicable, warranty coverage, duration and terms are set by the manufacturer and may vary depending on the product and country of use.

If a product includes a manufacturer warranty:

Warranty details may be provided with the product or within the product listing.
The manufacturer may require direct contact to process a warranty claim.
Proof of purchase may be required.

FIDMAT24 Tech Market will provide reasonable assistance but is not responsible for administering or enforcing third-party manufacturer warranties.

Statutory Consumer Rights

Consumer protection laws vary by country. Customers are entitled to the statutory rights provided under the laws of their country of residence, which may include rights related to faulty, damaged or misdescribed goods.

For customers located in the United Kingdom, purchases are covered by the Consumer Rights Act 2015, which provides specific remedies where goods are faulty or not as described.

Nothing in this policy is intended to reduce or override statutory rights under applicable local consumer protection laws.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or incorrect, please contact FIDMAT24 Tech Market as soon as reasonably possible.

Please provide your order number, a clear description of the issue and photographs or video evidence where appropriate.

We will assess the issue and advise on an appropriate resolution, which may include a replacement, repair, refund or other remedy in line with applicable consumer laws and our Returns & Refunds Policy.

Items Not Covered

Warranty coverage does not apply to issues resulting from:

Normal wear and tear
Accidental damage or misuse
Improper installation or use contrary to product instructions
Unauthorised modifications or repairs

This exclusion does not affect statutory rights where they apply.

Warranty Timeframes

Warranty timeframes may vary depending on the product, the nature of the reported issue, the manufacturer warranty terms where applicable and the consumer protection laws applicable in the customer's country.

Issues should be reported as soon as reasonably possible after they are discovered to enable efficient resolution.

How to Make a Warranty Enquiry

For warranty-related enquiries, please contact:

Email: info@fidmat24.com
Phone: +44 330 133 2315

Suggested subject line: Warranty Enquiry – FIDMAT24 Tech Market

Please include:

Full name
Order number
Product name
Description of the issue
Supporting images or video, where applicable

Governing Law

Where applicable, this Warranty Information page is governed by the laws of England and Wales, without limiting the mandatory consumer protections available in the customer's country of residence.