Terms of service

Last Updated: 18 May 2026

Welcome to Fidmat24 Tech Market. These Terms of Service constitute a legally binding agreement between you and Fidmat24 Tech Market governing your access to and use of our website and all related services.

By accessing our website, creating an account, browsing our products, placing an order, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, as well as our Privacy Policy, Cookie Policy, Shipping Policy, and Returns and Refund Policy. If you do not agree, you must immediately cease using our services.

1. About Us

Fidmat24 Tech Market is a trading name of the business registered at 82A James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom. Email: info@fidmat24.com.

We are an online retailer specialising in technology accessories, peripherals, and consumer electronics. We operate exclusively through our e-commerce platform and do not maintain physical retail locations. Our website is hosted and powered by Shopify Inc. While Shopify provides technical infrastructure and certain backend services, Fidmat24 Tech Market is the merchant of record and is solely responsible for all product listings, pricing, order fulfilment, shipping, customer service, returns, refunds, and compliance with consumer protection laws.

2. Acceptance of Terms and Eligibility

By using our services, you confirm that you have read and understood these Terms, agree to be legally bound by them, and will comply with all applicable laws and regulations.

You must be at least 18 years of age, or the age of legal majority in your jurisdiction, to use our services and make purchases. If you are under the required age, you may only use our services with the involvement and consent of a parent or legal guardian.

You agree to provide accurate, current, and complete information during registration, checkout, and communications with customer support, and to update that information promptly if it changes.

3. Products and Pricing

We offer a curated selection of technology accessories, including computer and mobile device accessories, audio and video equipment, cables and adapters, protective cases, charging solutions, and other technology-related products.

We make commercially reasonable efforts to ensure product information is accurate. However, we do not warrant that descriptions, images, or specifications are completely accurate or error-free. We reserve the right to correct errors at any time.

All prices are displayed in the currency shown on the website and include VAT where required by law. Prices are subject to change without notice but changes do not affect confirmed orders. If a pricing error is discovered after you have placed an order, we will contact you and offer the option to proceed at the correct price or cancel with a full refund.

4. Ordering Process

To place an order: add products to your cart, proceed to checkout, provide delivery details, select a shipping method, provide payment information, confirm acceptance of these Terms, and submit your order.

An order confirmation email acknowledges receipt but does not constitute our acceptance. A legally binding contract is formed only when we send a shipping confirmation email.

We reserve the right to refuse or cancel any order for any reason, including product unavailability, pricing errors, suspected fraud, or shipping restrictions. You may cancel an order free of charge before dispatch by contacting info@fidmat24.com.

5. Payment

We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other methods displayed at checkout. Payment must be made in full at the time of purchase. Payment processing is handled securely by Shopify Payments and authorised third-party processors. We do not store your full card details.

6. Shipping and Delivery

Full details are set out in our Shipping Policy. Orders are typically processed within 1–3 business days. International orders may incur customs duties and taxes, which are your responsibility. Please read our Shipping Policy in full before placing an order.

7. Returns and Refunds

We offer a 30-day return policy for most products. Full details are set out in our Returns and Refund Policy. UK and EU customers benefit from statutory 14-day cooling-off rights. Your statutory consumer rights are not affected by our policy.

8. User Accounts

Account creation is optional. If you create an account, you are solely responsible for maintaining the confidentiality of your credentials and all activities under your account. Notify us immediately of any suspected unauthorised use at info@fidmat24.com. We reserve the right to suspend or terminate accounts that breach these Terms or engage in fraudulent activity.

9. Intellectual Property

All content on our website — including design, text, graphics, images, logos, trademarks, and software — is owned by or licensed to Fidmat24 Tech Market and protected by UK and international intellectual property laws. You may not reproduce, copy, distribute, or use any content for commercial purposes without our prior written consent.

10. Prohibited Uses

You must not use our services to:

  • Violate any applicable laws or regulations
  • Engage in fraud, money laundering, or other illegal activity
  • Infringe intellectual property rights
  • Provide false or misleading information
  • Use stolen or unauthorised payment methods
  • Transmit viruses, malware, or other harmful code
  • Interfere with or disrupt our services
  • Use automated tools without authorisation
  • Impersonate any person or entity
  • Post abusive, threatening, defamatory, or hateful content
  • Resell products for commercial gain without our express authorisation

11. Warranties and Disclaimers

We warrant that products will be as described, of satisfactory quality, and fit for their ordinary purpose — in addition to your statutory rights under the Consumer Rights Act 2015. Our services are otherwise provided on an "as is" and "as available" basis. Nothing in these Terms limits your statutory consumer rights.

12. Limitation of Liability

To the fullest extent permitted by law, our total aggregate liability for any claims arising from your use of our services or products purchased shall be limited to the amount you actually paid for the specific products giving rise to the claim (or £100, whichever is greater).

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, breach of your statutory consumer rights, or any other liability that cannot lawfully be excluded.

13. Privacy and Data Protection

We are committed to protecting your personal information in accordance with UK GDPR and the Data Protection Act 2018. Our Privacy Policy explains what information we collect, how we use it, your rights, and how to contact us.

14. Dispute Resolution

Please contact us first at info@fidmat24.com with details of the issue. We will endeavour to respond within 14 days. These Terms are governed by the laws of England and Wales. EU residents may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/

15. General Provisions

These Terms, together with our Privacy Policy, Cookie Policy, Shipping Policy, and Returns and Refund Policy, constitute the entire agreement between you and Fidmat24 Tech Market regarding your use of our services.

If any provision is found to be invalid or unenforceable, the remaining provisions shall continue in full force. We may update these Terms at any time and will notify you of material changes. Continued use of our services after changes take effect constitutes acceptance.

16. Contact Us

Email: info@fidmat24.com

Address: Fidmat24 Tech Market, 82A James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom