Shipping policy

Shipping Policy

Last updated: 29 June 2026

Fidmat24 Tech Market is a UK-based sole-trader online retailer of practical tech accessories and smart gadgets.

This Shipping Policy explains how orders are processed, estimated delivery times, tracking information, international shipping notes and customer responsibilities.

Delivery times may vary depending on the product, destination, supplier location, courier service, customs processing and local delivery conditions.

Business Information

Fidmat24 Tech Market
82A James Carter Road
Mildenhall
Suffolk
IP28 7DE
United Kingdom

Email: info@fidmat24.com
Website: www.fidmat24techmarket.com

Phone: +44 330 133 2315

Order Processing Time

Orders are usually processed within 1–3 business days after payment confirmation.

Processing includes order review, payment verification, supplier processing, packaging and handover to the delivery carrier. Processing time is separate from delivery time. Estimated delivery times begin once the order has been dispatched.

Orders placed on weekends or UK public holidays are normally processed on the next available business day.

Estimated Standard Delivery Times

Estimated delivery times are calculated from the date of dispatch and refer to business days only.

Region	Estimated Standard Delivery Time
United Kingdom	10–18 business days after dispatch
Republic of Ireland	12–20 business days after dispatch
Europe / EU	15–25 business days after dispatch
North America	15–25 business days after dispatch
Rest of World	20–35 business days after dispatch

Delivery times are estimates only and may vary depending on the product, destination, supplier location, courier service, customs processing, public holidays, peak retail periods, local delivery conditions, weather disruption, carrier delays or other events outside reasonable control.

Free Standard Shipping

Fidmat24 Tech Market currently offers free standard shipping on orders unless stated otherwise at checkout.

Any available delivery information will be shown at checkout where applicable.

Supplier Locations and Separate Parcels

Products may be supplied from different supplier locations depending on product availability and destination.

This means that items in the same order may sometimes arrive separately or at different times.

Where tracking is available, tracking information will be provided by email after dispatch.

Tracking Your Order

Where tracking is available, tracking details will be sent to the email address provided at checkout after the order has been dispatched.

Please allow up to 72 hours after dispatch for tracking links to update in the carrier or tracking provider system.

If tracking has not updated after this period, please contact info@fidmat24.com and include your order number.

International Orders, Customs and Import Fees

Fidmat24 Tech Market ships to the United Kingdom and international destinations, subject to product availability, carrier coverage and destination restrictions.

For orders delivered outside the United Kingdom, the order may be subject to import duties, taxes, VAT, customs fees, handling fees or other local charges.

These charges are set by local authorities and are the responsibility of the customer or recipient unless clearly stated otherwise at checkout or required by law.

We recommend checking local import rules before placing an international order.

International delivery may be affected by customs checks, local carrier handling, public holidays, local delivery conditions or other circumstances outside reasonable control.

Delivery Address Responsibility

Please make sure your delivery address is complete and accurate before placing your order.

Fidmat24 Tech Market is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete or undeliverable addresses.

Once an order has been dispatched, it may not be possible to change the delivery address.

Missing, Delayed or Damaged Orders

If your order has not arrived within the estimated delivery window for your destination, please contact info@fidmat24.com.

Please include your order number, delivery country, the email address used at checkout and any relevant details so the issue can be reviewed promptly.

Where tracking is available, tracking information will be checked as part of the review.

Depending on the circumstances, the resolution may include further tracking support, replacement, refund or return instructions where applicable and in line with published policies and applicable consumer rights.