Last updated: 2 July 2026
Welcome to the Fidmat24 Tech Market Help Centre. This page provides clear guidance on ordering, payment, delivery, tracking, returns, warranties, product information, and customer support.
If you cannot find the information you need, please contact us at info@fidmat24.com or phone +44 330 133 2315. We aim to respond within 24–48 hours on business days, Monday to Friday, excluding UK public holidays.
Contacting Us
For customer support enquiries, please contact:
Email: info@fidmat24.com
Phone: +44 330 133 2315
Please include your order number if your enquiry relates to an existing order.
Ordering and Payments
Placing an Order
Orders can be placed directly through our website. Once your order has been successfully placed, you will receive an order confirmation email containing your order number and purchase details.
Payment Methods
Available payment methods are shown at checkout and may include major debit cards, credit cards, PayPal, Klarna, or other options depending on your location and Shopify checkout availability.
Payments are processed through secure payment providers via Shopify checkout. We do not store your full card details.
Order Processing
Orders are usually processed within 1–3 business days after payment confirmation.
Processing includes order review, payment verification, supplier processing, packaging, and handover to the delivery carrier. Processing time is separate from delivery time. Estimated delivery times begin once the order has been dispatched.
Orders placed on weekends or UK public holidays are normally processed on the next available business day.
Shipping and Delivery
Fidmat24 Tech Market ships to the United Kingdom and selected international destinations, subject to product availability, carrier coverage, and destination restrictions.
We currently offer free standard shipping where available. No Express Shipping, same-day delivery, next-day delivery, or guaranteed 3–5 business day delivery is currently offered.
| Region | Estimated Standard Delivery Time |
|---|---|
| United Kingdom | 10–18 business days after dispatch |
| Republic of Ireland | 12–20 business days after dispatch |
| Europe / EU | 15–25 business days after dispatch |
| North America | 15–25 business days after dispatch |
| Rest of World | 20–35 business days after dispatch |
Delivery times are estimates only and may vary depending on the product, destination, supplier location, courier service, customs processing, public holidays, peak retail periods, local delivery conditions, or delays outside our reasonable control.
Order Tracking
Where tracking is available, tracking details will be provided by email once your order has been dispatched. Please allow up to 72 hours after dispatch for tracking information to update in the carrier or tracking provider's system.
You can also use the Track Your Order page where available.
Returns and Refunds
Returns and refunds are handled in accordance with our Returns and Refund Policy. Eligible items may be returned within the stated return window, subject to the conditions set out in the policy.
Please contact us before returning any item. We will provide return authorisation and the correct return instructions where applicable.
Damaged, Faulty, or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible at info@fidmat24.com. Include your order number, a clear description of the issue, and photographs or video evidence where relevant.
Warranty Information
Warranty coverage may vary depending on the product and manufacturer. Please review our Warranty Information page for more details.
Product Information
We aim to provide accurate product descriptions, specifications, images, and compatibility information. Minor variations in colour, finish, packaging, or specifications may occur due to supplier updates, lighting, or screen settings.
If you require clarification about a product before ordering, please contact us and include a link to the product page.
International Orders, Customs, and Duties
For orders delivered outside the United Kingdom, customs duties, import taxes, VAT, handling fees, or other local charges may apply. These charges are set by local authorities and are the responsibility of the customer or recipient where applicable.
No separate tax charge is currently added by Fidmat24 Tech Market at checkout, unless stated otherwise at checkout or required by law.
Need Further Help?
If you cannot find the answer you are looking for, please contact us directly at info@fidmat24.com or phone +44 330 133 2315.